Computer Desktop Technician

Combining the MOS Master, CompTIA A+ and Microsoft Certified Desktop Technician MCDST to provide you with essential qualifications for modern PC hardware and software - plus additional Technical Support and Network training.

Course Contents:

Stage 1: Microsoft Excel 2003 Expert

Stage 2: Microsoft Word 2003 Expert

Stage 3: Microsoft Outlook 2003

Stage 4: Microsoft Powerpoint 2003

Stage 5: Microsoft Access 2003

Stage 6: Technical Support

Stage 7: CompTIA A+ Essentials 220-601 Exam

Stage 8: CompTIA A+ 220-602 Exam

Stage 9: Network Support

Stage 10: Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Stage 11: Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System

Course Code:

CDT-1

Course Duration:

12 months

Typical Study Hours:

280-300 hours

Course Fees:

See our Fee Guide

Additional Information for Stage 1:

• Microsoft Excel 2003 Expert:
  • Basic Features of Excel 2003
  • Formatting Data in Excel 2003
  • Printing and Collaborating in Excel 2003
  • Excel 2003 Formulas and Functions
  • Excel 2003 Chart and Multimedia Features
  • Advanced Customisation in Excel 2003
  • Advanced formatting in Excel 2003
  • Advanced Data Management in Excel 2003
  • Advanced Data Analysis in Excel 2003
  • Advanced Validation and Collaboration in Excel 2003
  • Advanced Data Exchange in Excel 2003

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Additional Information for Stage 2:

• Microsoft Word 2003 Expert:
  • Getting Started with Word 2003
  • Working with Documents in Word 2003
  • Printing, Help and Automated Formatting in Word 2003
  • Working with Tables and Media Features in Word 2003
  • Structuring, editing, saving and opening documents in Word 2003
  • Working with text and paragraphs in Word 2003
  • Advanced Formatting in Word 2003
  • Advanced Document Navigation in Word 2003
  • Advanced Data Manipulation Features in Word 2003
  • Using Tables, Charts and Graphics in Word 2003
  • Advanced Document Features in Word 2003
  • Collaborative Features in Word 2003

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Additional Information for Stage 3:

• Microsoft Outlook 2003:
  • Formatting and Managing Messages in Outlook 2003 Scheduling Events, Appointments and Meetings in Outlook 2003
  • Using Task Lists, Contact Lists and Notes in Outlook 2003
  • Customising E-mail, Views, Navigation and E-mail Accounts in Outlook 2003
  • Tracking, Categorising, Searching and Printing in Outlook 2003
  • Configuring Rules, Alerts and Junk Mail Settings in Outlook 2003
  • Sharing Folders, Schedules and Contacts, and Using SharePoint Data in Outlook 2003

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Additional Information for Stage 4:

• Microsoft Powerpoint 2003 :
  • Creating Basic Presentations using PowerPoint 2003
  • Slide Layout and Design in PowerPoint 2003
  • Using Visuals in PowerPoint 2003 Presentations
  • Finalising PowerPoint 2003 Presentations
  • Customising PowerPoint 2003 Presentations
  • Preparing PowerPoint 2003 Presentations for Effective Delivery
  • Running, Broadcasting and Reviewing PowerPoint 2003 Presentations
  • Settings, Customisation and Office 2003 Integration with PowerPoint 2003

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Additional Information for Stage 5:

• Microsoft Access 2003:
  • Getting Started with Access 2003
  • Basic Access 2003 Tables
  • Basic Access 2003 Forms
  • Using Queries and Reports in Access 2003
  • Personalising and Maintaining Access 2003
  • Enhancing Tables, Forms and Reports in Access 2003
  • Advanced Querying in Access 2003
  • Working with Data and Presentation in Access 2003
  • Access 2003 and the Web
  • Access 2003 Programmability
  • Database Administration in Access 2003

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Additional Information for Stage 6:

Technical Support:

• PC Configuration I
• PC Configuration II
• PC Diagnostics and Repair
• Safety and Preventative Maintenance
• Interaction with Customers
• Networking Support

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Additional Information for Stage 7:

• CompTIA A+ Certification Exam 220-601 Essentials
  • Installation Personal Computer Components
  • Laptop Components, Peripherals and Networks
  • Operating Systems
  • Security, Safety and Communication

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Additional Information for Stage 8:

• CompTIA A+ Certification Exam 220-602 IT Technician
  • Installing, Configuring, and Troubleshooting PC Components
  • Working with Laptops and Portable Devices
  • Understanding and Maintaining Networks
  • Maintaining Operating Systems
  • Installing and Troubleshooting Printers and Scanners
  • Managing IT Security
  • Recognising Safety Procedures, Effective Communication, and Professional Behaviour

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Additional Information for Stage 9:

• Network Support:
  • Data Communications
    • Networks and Standards
  • Enterprise Operating System Technologies
  • Networking Technologies
    • The OSI Model Part I
    • The OSI Model Part II
  • LAN Topologies and Techniques
  • Network Operations and Protocols
    • IEEE 802.5 Token Ring, IEEE Ethernet, Fast Ethernet, and Gigabit Ethernet
  • Networking Essentials
    • Data Transmission
    • Data Integrity
    • Data Security
    • Network Troubleshooting
  • LAN Media and Components
  • Networking Technologies
    • Network Devices
  • Internetworking
    • Devices
  • IntranetWare - NetWare Service and Support
    • Network Boards
    • Network Cabling
    • Mobile Support
    • Principles of Service and Support
  • Technical Support
    • Interaction with Customers
    • Safety and Preventative Maintenance

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Additional Information for Stage 10:

• Exam 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System:
  • Installing Windows XP
  • Managing and Troubleshooting Resources
  • Managing and Troubleshooting Desktop Storage and Settings
  • Managing and Troubleshooting Devices, Drivers, Local Security and User Logon
  • Managing and Troubleshooting Network Protocols and Operating System Performance

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Additional Information for Stage 11:

• Exam 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System:
  • Resolving Issues with the Operating System and Office Applications
  • Resolving Issues with Outlook and Outlook Express
  • Resolving Issues with Hardware and Network Connectivity
  • Resolving Issues with Internet Explorer, Application Security and Security Incidents

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